Terms of Service

By requesting roadside assistance services from Dream Team Roadside ("Company," "we," "us," or "our"), you ("Customer") agree to be bound by these Terms of Service. If you do not agree to these terms, do not request or use our services.

Dream Team Roadside provides mobile roadside assistance services in the Menifee, Temecula, and Murrieta areas of Southern California, including but not limited to:

• Jump start / battery jump
• Lockout service (vehicle unlocking)
• Flat tire change (spare mount)
• Emergency gas/fuel delivery
• Battery replacement (labor only)
• Mobile mechanic diagnostic and repair

We do not provide towing services. Services are subject to availability, geographic service area, and weather conditions.

All service prices are displayed at the time of booking. Prices are flat-rate unless otherwise noted. An authorization hold equal to the service total will be placed on your payment method at the time of booking. The hold is captured upon completion of service.

After-hours surcharges apply to services requested between 10:00 PM and 6:00 AM. Holiday surcharges apply on designated major holidays. Surcharges are disclosed at checkout before payment authorization.

In the event of a Gone on Arrival (GOA) situation — where our technician arrives on scene and the customer or vehicle is not present — a GOA fee of $25 (plus applicable surcharges) will be captured from the authorized hold.

You may cancel your service request at any time before a driver accepts the job at no charge. Once a driver has accepted and is en route, a cancellation fee of up to $25 may apply. If you cancel after the driver has arrived on scene, the full service charge or GOA fee applies.

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS OUR LIABILITY TO YOU.

Dream Team Roadside technicians exercise reasonable care in performing all services. However, by requesting service, you acknowledge and agree that:

• Roadside assistance services involve inherent risks, including but not limited to vehicle damage, property damage, and personal injury.
• We are not liable for any pre-existing damage to your vehicle, mechanical failures that occur during or after service, or damage resulting from your vehicle's condition prior to service.
• Lockout service may cause cosmetic damage to door seals, window trim, or paint. We are not liable for such incidental damage.
• Tire change service requires that you have a functional spare tire and properly functioning jack points. We are not liable for damage resulting from non-standard spare tires or compromised vehicle structure.
• Mobile mechanic services are performed at your request. You are responsible for approving all repairs before work begins. We are not liable for consequential damages arising from approved repairs.
• Our total liability to you for any claim arising out of or related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

DREAM TEAM ROADSIDE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You represent and warrant that you are the owner of the vehicle or have authority to authorize service on the vehicle. You acknowledge that our technicians will rely on your description of the problem and that inaccurate descriptions may result in the inability to complete service or additional charges.

Our technicians reserve the right to refuse or discontinue service if they determine that the service location presents an unreasonable safety risk, including but not limited to unsafe road conditions, hostile environments, or hazardous vehicle conditions. In such cases, a GOA fee may apply.

Shield Membership subscriptions are billed monthly or annually as selected at the time of purchase. Memberships automatically renew until cancelled. You may cancel your membership at any time through your account dashboard. No refunds are issued for partial billing periods. Membership discounts apply only to services booked under the member account.

Services are available within a 20-mile radius of our operating area (Menifee, CA). Requests outside this radius may be declined. Service availability is not guaranteed and may be affected by demand, weather, and technician availability.

These Terms shall be governed by the laws of the State of California. Any disputes arising under these Terms shall be resolved through binding arbitration in Riverside County, California, under the rules of the American Arbitration Association. You waive your right to a jury trial and to participate in a class action lawsuit.

Dream Team Roadside offers optional SMS service updates (the "Program") for customers who opt in when requesting service. The Program sends transactional messages about your service request: dispatch/booking confirmation, driver en route, arrival notification, and completion receipt.

Message frequency varies, up to approximately 6 messages per service call. Message and data rates may apply.

Reply STOP to any message to opt out. Reply HELP for help, or contact us at support@dreamteamroadside.com or (951) 546-4111.

Consent to receive SMS messages is optional and is not a condition of purchasing any service. If you do not opt in, status updates are sent by email. Carriers are not liable for any delayed or undelivered messages.

Our data practices, including how we handle mobile numbers and consent data, are described in our Privacy Policy. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised Terms.

For questions about these Terms, contact us at:

Dream Team Roadside
Email: contact@dreamteampursuits.com
Phone: (951) 546-4111