FAQs

General Questions

  • We offer a wide range of roadside assistance services, including:

    • Jumpstarts (with battery testing included)

    • Lockout assistance

    • Tire changes

    • Fuel delivery

    • Key fob programming

    • And more!

  • We proudly serve Menifee and surrounding areas within a 30-mile radius. If you’re unsure whether you’re within our service area, feel free to call or request service online—we’ll let you know!

  • Our standard hours are:

    • Monday-Friday: 8:00 AM – 8:00 PM

    • Saturday: 10:00 AM – 8:00 PM

    • Sunday: 10:00 AM – 6:00 PM
      Extended hours may be available for an additional charge, but are not guaranteed.

Pricing and Payments

  • Our base rates start at:

    • JLTF-Light-duty vehicles: $80 (plus $1.50 per mile for calls over 15 miles)

    • JLTF-Medium-duty vehicles: $100 (plus $2.00 per mile for calls over 15 miles)

    • JLTF-Heavy-duty vehicles: $150 (plus $2.00 per mile for calls over 15 miles)

    • Key fob programming costs range from $250−$400, depending on the vehicle.

    *JLTF: Jumpstarts, Lockouts, Tire Changes, and Fuel Deliveries

    *C.O.F (Cost of Fuel) charge of $15 will be added to all fuel deliveries, which will cover 2.5 gallons of gas

  • Yes, services requested outside our standard operating hours may incur an additional charge. Contact us for more details.

  • We accept:

    • Credit/debit cards

    • Cash

    • Venmo

    • Zelle

    • PayPal

    • Klarna

    • Afterpay

    • Sezzle

    • Affirm

Service Process

  • You can request service in two ways:

    1. Online: Fill out our easy service request form on our website.

    2. Phone: Call us directly, and our team will assist you.

  • Our average ETA is 15-60 minutes, depending on your location, call volume, and traffic conditions. Once you request service, we’ll provide real-time updates on your driver’s ETA.

  • Yes! Once your service request is confirmed, we’ll send you real-time updates on your driver’s location and ETA via text message.

  • Please have the following details ready:

    • Your location (we’ll use GPS to pinpoint your exact location)

    • Make, model, and year of your vehicle

    • Contact information (name, phone number, and email)

    • Preferred payment method

Customer Support

  • You can reach us:

    • Phone: (951)-546-4111

    • Email: support@dreamteamroadside.com

    • Online: Use our contact form or live chat feature on our website.

  • No problem! Just give us a call, and we’ll assist you with canceling or rescheduling your service request.

  • Absolutely! We’d love to hear about your experience. You can leave a review on our website, Google, or social media pages.